LogeFacile Privacy Policy
1. Controller and scope
LogeFacile SARL, located in Abidjan, Côte d'Ivoire, controls the processing needed to create accounts, operate the platform, handle payments, maintain security, provide support and communications, and improve the service. You can contact us at support@logefacile.com.
LogeFacile is a mobile and web rental management service for landlords, agencies, agents, brokers, and tenants. It supports properties, units, listings, leases, documents, rent, payments, invoices, receipts, reports, messages, notifications, and support requests.
When a landlord or agency decides what tenant or agent data should be entered and how it will be used for its rental management activities, that organization may act as the data controller and LogeFacile processes the data to provide the service. LogeFacile remains responsible for its own account, platform, security, and legal-compliance processing.
2. Data sources and categories
We receive data:
- directly from you when you create an account, submit a form, use the service, or contact support;
- from an authorized landlord, agency, agent, broker, or tenant who invites you or manages a rental relationship;
- automatically from the app, your device, your browser, and our systems;
- from authentication, payment, communication, and fraud-prevention providers.
Data we may process
- Account and identity: name, email address, phone number, user identifier, language, role, account status, and authentication information.
- Professional profile: landlord or agency, responsibilities, logo, address, business contacts, tax or company identifiers, and payout information when needed.
- Rental management: properties, addresses, units, listings, tenants, leases, dates, rent, deposits, balances, portfolios, assignments, availability, and history.
- Documents and media: agreements, supporting records, photos, videos, profile images, required documents, and other uploaded files. Do not upload sensitive data that is not needed for the intended purpose.
- Payments: amounts due or paid, statuses and attempts, transaction references, Wave or mobile money payment numbers, invoices, receipts, refunds, and related history. LogeFacile does not necessarily receive all information entered directly with the payment provider.
- Communications: text messages between users, invitations, notification or WhatsApp preferences and consents, help requests, and content sent to support.
- Messaging safety: blocked users, abuse reports, categories and descriptions, messages attached as evidence, follow-ups, appeals, moderation decisions, and enforcement status.
- AI assistant: questions, responses, feedback, conversation identifiers, and relevant authorized data consulted to answer or carry out a confirmed action.
- Technical and usage data: IP address, device and browser type, operating system, installation identifiers, notification tokens, security logs, errors, crashes, performance, and feature interactions.
- Website and demo requests: first and last name, email, phone number, company, language, request content, and technical submission metadata.
3. Why we use data
Depending on the processing, we rely on your consent, performance of the requested service or a contract, compliance with law, protection of people and the service, or the establishment, exercise, and defense of legal claims.
- create, authenticate, and secure accounts;
- provide rental management, listing, collaboration, document, report, and payment features;
- share information with authorized users in connection with a property, agency, portfolio, lease, or transaction;
- generate and retain necessary invoices, receipts, reports, and histories;
- send operational notifications, invitations, reminders, and requested communications;
- respond to demo requests and provide support;
- protect users, review reports, moderate messaging, and handle appeals;
- prevent fraud, detect abuse, correct errors, and improve security, performance, and reliability;
- meet legal, tax, accounting, contractual, and dispute-resolution obligations.
LogeFacile does not make decisions producing legal or similarly significant effects about you solely through automated processing. AI assistant responses are informational, and sensitive actions require confirmation or appropriate human involvement.
4. AI assistant
The LogeFacile assistant may send your question, technical instructions, and the authorized context needed to answer it to the Google Gemini API. This context may include information about properties, leases, payments, or reports that your active role is allowed to access. Google processes this information under the terms applicable to the Gemini service used by LogeFacile. LogeFacile does not use your conversations to train its own general-purpose AI model and does not sell them for advertising.
Avoid including sensitive data or complete documents in a question when they are not needed. Conversation content retained by LogeFacile is scheduled for deletion after seven days, and technical conversation metadata is scheduled for deletion after 30 days, unless a legal, security, or incident-handling need applies.
5. Payments and external communications
LogeFacile initiates some payments through Wave or other mobile money services. Information entered directly with those providers is processed under their own policies. LogeFacile retains the references and information needed to track rent, fees, payouts, refunds, invoices, receipts, payment statuses, and accounting obligations.
When you choose or agree to WhatsApp communications, Meta may process your phone number, message templates, replies, and delivery metadata. You can change your preferences or opt out where an option is available, without preventing communications that are strictly necessary to provide the service.
6. Sharing, recipients, and transfers
We may disclose the data needed:
- to authorized landlords, tenants, agencies, agents, brokers, and collaborators according to their roles and relationships in the service;
- to Google Cloud and Firebase for authentication, hosting, databases, storage, notifications, app protection, diagnostics, crash analysis, and media moderation;
- to Google Gemini for the assistant and analysis features described above;
- to Wave and other relevant payment or payout providers;
- to Meta/WhatsApp and email, support, and internal-operations providers when a communication or processing activity requires them;
- to FormSubmit when you send the public website's demo form;
- to professional advisers, authorities, or courts when required by law or needed to protect people, the service, or our rights.
Some providers may process data outside Côte d'Ivoire, including in the United States or on Google's global infrastructure. These transfers are subject to applicable contractual, technical, and organizational safeguards. LogeFacile must also complete the formalities required by Ivorian law before any transfer subject to them. You may contact us for information about destinations and safeguards.
7. Retention
| Category | Main period or criterion |
|---|---|
| Account, profile, and rental management | For the service relationship, then as long as needed for contractual, legal, security, or dispute obligations. |
| Invoices, receipts, and accounting records | Up to ten years where tax or accounting rules require it. |
| Generated reports | 60 days, unless separately retained by an authorized user or another obligation applies. |
| AI assistant | Conversation content: seven days. Technical metadata: 30 days, subject to the exceptions described above. |
| Deleted messages and safety cases | Deleted messages may remain in restricted retention for up to 365 days. Report evidence is retained for 12 months after closure; a minimal anonymized moderation audit log may be retained for five years. |
| Crashes and diagnostics | According to the provider's schedule; Firebase Crashlytics generally keeps crash data for about 90 days before deletion begins. |
| Demo and support requests | While handling the request, then as needed for the business relationship, follow-up, security, or legal obligations. |
After account deletion, we delete or anonymize other data that is no longer needed. Copies may remain temporarily in protected backups until scheduled replacement. Periods may be extended where required by law, an investigation, suspected fraud, a dispute, or the protection of a person.
8. Security
We use technical and organizational measures appropriate to the risk, including encrypted connections, role-based access controls, protected links for some media, security logging, protected backups, and encryption at rest where provided by the infrastructure service. Internal access is limited to authorized people who need it. No system can guarantee absolute security. We investigate incidents and provide notices required by law.
9. Blocking and reporting
When you block a user, that choice remains private: we do not tell the blocked user that you blocked them. Reports, evidence, follow-ups, and appeals are available only to authorized people and providers who need them for safety, moderation, support, or legal compliance. We may tell a reporter the general outcome without disclosing another user's personal data or confidential details.
10. Public website, cookies, and third-party services
The public website is hosted with Firebase Hosting. It may use cookies or storage that are strictly necessary for functionality, security, or language preferences. The demo form is transmitted to LogeFacile through FormSubmit. We will request appropriate consent before introducing non-essential analytics, advertising, or tracking cookies. Links to third-party services are governed by those services' own policies.
11. Children
LogeFacile is intended for people who are at least 18 years old, and we do not knowingly seek personal data from a child. If you believe a child submitted data without appropriate authorization, contact us so that we can review the situation and take necessary action.
12. Your choices and rights
Depending on applicable law, you may request:
- information about the processing and access to your data;
- correction, updating, blocking, deletion, or erasure of data;
- portability of data you provided, where applicable;
- to object to certain processing or withdraw consent for the future;
- information about the source, recipients, and transfers of your data;
- to lodge a complaint with Côte d'Ivoire's Personal Data Protection Authority.
Send your request to support@logefacile.com or use the account deletion page. We may verify your identity and authority to act to protect the data. A request may be limited where required by law, another person's rights, security, or the defense of a legal claim.
Personal Data Protection Authority: autoritedeprotection.ci · infos-apdp@artci.ci.
13. Changes to this policy
We may update this policy to reflect changes to the service, our providers, or the law. The date above shows the latest version. If a change is material, we will provide additional notice on the website, in the app, or through an appropriate contact method.
14. Contact
LogeFacile SARL
Abidjan, Côte d'Ivoire
Email: support@logefacile.com
The French and English versions describe the same practices. If you notice an unintended difference between them, contact us so that we can correct it.